It’s Not About The Box Improving Care at Group Health with People, Process and Technology

March 24, 2009

Its Good to be Us

Filed under: Quality / Affordability — Tags: — Matt Handley @ 7:29 am

I am sitting in the Spanish Ballroom of the Olympic Fairmont hotel in downtown Seattle.    Virgina Mason is hosting an event titled “A Shared Commitment to Change” – all about improving quality in our community.  And about marketing VM and their work in Lean.  They are working to get closer to what we are able to do all the time – find ways to deliver value to customers, our patients.  They face a lot of challenges that we are insulated from — the incentives and challenges of the payment system in the US.  They are working with payors to lower their rates of inappropriate care, and trying to find innovative ways to retain revenue lost by eliminating unnecessary tests.

Mom and apple pie, and right up our alley.  We are lucky enough to be able to organize care for all of our patients based on their needs rather than our revenue.  Other organizations are working bravely to find a few clinical situations where they can, with a lot of work, reduce wasteful utilization to the betterment of our patients.  And in some ways they are ahead of us – their attention is (in some areas) more focused.

I did love their focus on the patient/customer’s perspective.  Lets challenge ourselves to live this every day.

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